FAQs

What is your return policy?
You may return unused products in their original condition within 14 days of receipt. For more information on our return policy, please read here.

Where do you ship to?
We currently ship orders within the United States and are happy to offer flat-rate priority shipping of $10. Orders are estimated to arrive within 2 days from date of shipment. If you are an international customer, shipping will be calculated based on actual costs.

How long will it take to get my product?
If the product is in stock, we will ship out the piece generally within 5-7 days. If you elect priority shipping, we estimate that it will arrive within 2 days from date of shipment. If you have questions about your order, please contact us.

What’s the best way to contact you?
Please message via the Contact Us page and we will get back to you as soon as we can. Due to a high volume of emails, we may not be able to respond to all inquiries. 

Where are you located?
Denisa Piatti Jewellery is based in Washington, DC. All of our pieces are designed and handcrafted in our studio.

Who designs your pieces?
All of our accessories are original designs by Denisa Piatti. Learn more about Denisa and the Denisa Piatti Jewellery story here.